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REMOTEPC HELPDESK LOGIN HOW TO
REMOTEPC HELPDESK LOGIN FOR MAC
REMOTEPC HELPDESK LOGIN INSTALL

In the 'Video' tab, you can view the session recordings saved for the Connection ID.

ZIP file in the default download location of your web browser.

In the 'Images' tab, click 'Download' to save the selected screenshot or click 'Download All' to save all the screenshots as a.

Go to the 'Remote Access Logs' tab, and click against the logs for the particular Connection ID.

To view the saved screenshots and session recordings in the future, All service requests appear under the Service Queue tab.

Note: If you do not have an existing account, sign up for a RemotePC account. To configure your computer for Always-ON Remote Access, Log in to your RemotePC account with your registered email address and password.

Note: This feature is currently not supported for Mac as a host. Enter your Email Address and Password on the HelpDesk app login screen. Configure Computer - RemotePC for Windows. You can also click 'Stop Recording' to end recording the session and save it. Before you can access machines using Remote Desktop Gateway.

The recording will be saved automatically once the session ends. Networks How To Use Connect to an ETSU Computer Using Remote Desktop Gateway Access.Click to expand the menu bar in HelpDesk Viewer Lite.Login to HelpDesk via the web browser and establish a remote connection with the customer's computer.Yes, you can take a snapshot of the screen of the customer's computer or save a recording of the session and save it for future reference. How do I set up two-step verification for my HelpDesk account?Ĭan I enable two-step verification for technicians?

What is Viewer Lite and what are some of the features it provides?ĭo I have to install any software to use HelpDesk Viewer Lite? Will the setup on my computer get uninstalled automatically? Is it possible to scale the customer computer's desktop screen to fit within my computer window? Once you’ve unlocked this menu, find the Remote Desktop and Remote. Select the Change settings button in the Allowed apps window to unlock the menu. In the Firewall & network protection menu, select the Allow an app through firewall option. Is it possible to capture the screen of the customer's computer?Ĭan I add notes during an ongoing remote support session? In the Settings menu, select Update & Security > Windows Security > Firewall & network protection.

How do I receive files from a customer's computer? A ucla login ID (needed for VPN access) A computer that YOU OWN and can install remote desktop client. Is it possible to make a video call using HelpDesk?Ĭan I transfer files from my computer to the customer's computer? An account on the windows machine you wish to log into. Where can I view the Connection IDs and the status of queries?Ĭan I begin working on a Connection ID from a web browser?Ĭan I work on a Connection ID without the admin assigning it to me? Where can I view the logs of all activities? How can I allocate Connection IDs to technicians? How can I access my customer's computer remotely? How do I add multiple technicians using a CSV file?

REMOTEPC HELPDESK LOGIN FOR MAC

REMOTEPC HELPDESK LOGIN HOW TO

REMOTEPC HELPDESK LOGIN INSTALL